Shipping policy

Last updated: 19 August 2026

This policy explains how Roomlift ships orders placed on getroomlift.com.

Where we ship

We ship within the United States only.

We are not currently taking orders for delivery outside the US. If you are elsewhere and want a particular piece, email us and we will tell you honestly whether we can help.

Delivery estimates

Orders typically arrive within 5–10 business days of being placed.

This is an estimate based on HomeRoots' normal performance, not a guarantee. The four pieces that travel by freight can take longer; their product pages say so.

Shipping rates

Shipping is free on every order, to any US address. There is no minimum order value, no oversize surcharge and no freight surcharge. The price shown on the product page is what you pay, plus any sales tax we are required to collect. Nothing is added afterwards.

Larger pieces and freight

Almost everything we sell ships by parcel carrier and is left at your door.

Four pieces in the catalog ship by freight (LTL) instead, because they are too large for a parcel carrier. Each of those says so clearly on its own product page, and again in your cart, before you buy — you will not find out at delivery.

Freight works differently:

The carrier normally books a delivery window with you rather than leaving it at the door.
Someone needs to be present to receive the shipment.
Inspect the carton before you sign. If there is visible damage, note it on the delivery receipt at the time of delivery. This is the single most important thing you can do to protect a damage claim.

Tracking

We email a tracking number as soon as your order ships. If tracking has not updated for 7 or more business days, email us and we will chase the carrier.

Where orders ship from

Orders are dispatched from warehouses in the United States operated by HomeRoots, our sourcing and fulfilment partner. The warehouse used depends on stock and your address, so an order with several items may arrive in more than one delivery — at no extra cost to you.

Wrong or undeliverable addresses

Please check your address carefully at checkout.

Spotted a mistake? Email us immediately. If the order has not been dispatched we can usually correct it.
Once dispatched, the address cannot be changed.
If a parcel comes back as undeliverable because the address was wrong or incomplete, we will contact you to arrange redelivery. You may be responsible for the cost of sending it out again.

Lost or damaged in transit

Damaged: photograph the item and its packaging and email us with your order number. For freight, also note the damage on the delivery receipt before signing. We will arrange a replacement or a refund.

Lost: if tracking shows delivered but you do not have it, check with neighbours and around your building first, then email us. We will open an investigation with the carrier and resolve it.

See the Returns & Refunds policy.

Delays outside our control

Delivery estimates assume normal conditions. We cannot guarantee timing where a delay is caused by weather, carrier backlogs, strikes, or other events outside our control. If your order is badly delayed, contact us and we will tell you what we know and what your options are.